Frequently asked questions

Whether you pay by credit card, bank transfer or cheque, we will always let you know when we have received your payment.

Yes, we can offer you the option of paying in three or four instalments. To do this, we ask you to pay by cheque. We always ask for 30% of the order for the deposit cheque, and we divide the balance into 2 or 3 cheques. We deposit the second cheque when the furniture arrives at your home, and the next cheque a month later.

There are now two ways to order our furniture.

1 – On the ‘Online Shop’, you can choose a piece of furniture from our flagship products, or create the piece of furniture of your choice using the configurator. You can pay by credit card, bank transfer or cheque if you live in France.

2 – Contact us using the contact form or by telephone. We’ll talk to you if you need any further information.

We draw up your quote and send it to you by e-mail. To validate the order, you return the signed quotation, or you give us your agreement by return e-mail, quoting the quotation number.

If you are paying by cheque, we require two cheques. The first cheque represents 30% of the order. It will be deposited on receipt and validates your order. The second cheque will only be deposited once we have received your furniture.
If you pay by bank transfer, we will ask you for a deposit to validate your order, and for the balance to be paid before your furniture leaves our premises.

We will inform you at each stage that we have received your payment.

In order to offer competitive transport prices, we work with couriers in France and throughout Europe.
Transport time for France is between 2 and 4 working days.
When your furniture is ready, we will contact you to arrange a delivery date.

Deliveries are made Monday to Friday, from 8.30am to 5.30pm.
The lorry driver brings the furniture ‘in front’ of you; he is equipped with a pallet truck that cannot climb steps or drive over gravel.
Meubles Ateliers are delivered assembled, packaged and placed on a pallet.

If it is necessary to climb stairs, because of gravel, to take it into a room with a narrow passageway, etc., it is very easy to lighten the furniture by removing the drawers and trays; this simple operation only takes a few minutes.